Kutengera Kwa Loya Moyenera Kugwiritsa Ntchito AI mu Zomwe Makasitomala akumana nazo

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Dziko lapansi lidawona modabwa momwe AI yotulutsa ikusintha momwe timagwiritsira ntchito mapulaneti athu.

Zikafika kasitomala zinachitikira (CX), tachokera kutali ndi ma chatbots azaka khumi zapitazi. Othandizira oyendetsedwa ndi AI tsopano atha kupereka mayankho apompopompo ku mafunso amakasitomala, kufotokoza zambiri zamalonda, komanso kukweza ndege.

Kuthekera kwa Generative AI kupanga zokha zomwe zili ndikusintha makonda kumatsegula mwayi wopititsa patsogolo kuyanjana kwamakasitomala ndi kukhutitsidwa.

Ngakhale ukadaulo uwu ndi wosangalatsa pabizinesi iliyonse, utha kuyambitsanso zovuta pankhani yoteteza zomwe makasitomala amakukondani, kutsatira malamulo omwe alipo, komanso kukhala ndi makhalidwe abwino. Paulendo wanu wokatumiza matekinoloje a AI, muyenera kulinganiza zabwino ndi zoopsa za bungwe lanu.

Pa Ada, tapanga mtundu wathu mozungulira AI yodalirika yomwe imapereka mayankho otetezeka, olondola, komanso ofunikira pamafunso amakasitomala. M’munsimu tikugawana njira zina zomwe tingasungire chidaliro chamakasitomala pomwe tikumvera malamulo.

Zomwe muphunzira m’nkhaniyi:

  • Momwe AI imathandizira makampani kupereka mtengo wokwanira kwa makasitomala awo
  • Zowopsa zamalamulo zogwiritsa ntchito AI pazochitikira makasitomala
  • Momwe mungagwiritsire ntchito AI mu CX mosamala
  • Momwe tsogolo limawonekera kwa AI ndi makasitomala anu

Kukweza luso lamakasitomala ndi AI

G2’s 2023 Buyer Behavior Report deta yawonetsa kuti ogula amawona AI ngati yofunikira pazantchito zawo zamabizinesi, pomwe 81% ya omwe adafunsidwa akuti ndikofunikira kapena ndikofunikira kwambiri kuti mapulogalamu omwe amagula apite patsogolo akhale ndi magwiridwe antchito a AI. AI yatsala pang’ono kukhala osasiyanitsidwa ndi bizinesi.

Ku Ada, timakhulupirira kuti AI yopangira makasitomala imatha ku:

  • Pangani zosankha zotsika mtengo, zogwira mtima. Khazikitsani chidziwitso chamakasitomala choyamba cha AI. Mutha kusunga zinthu pogwiritsa ntchito AI kuti musinthe mayankho omwe amafunsidwa kawirikawiri ndipo akatswiri amakasitomala anu amatha kuyang’ana kwambiri ntchito zina zovuta.
  • Perekani kasitomala wamakono. Ndi yankho lanzeru loyendetsedwa ndi AI, kasitomala amatha kuyankha mafunso ndi chidziwitso cholondola, chodalirika m’chilankhulo chilichonse nthawi iliyonse padziko lonse lapansi.
  • Kwezani anthu kumbuyo kwaukadaulo. Ndi zida zothandizira makasitomala, mabizinesi amatha kuyika ndalama pakukula kwabwino kwa othandizira makasitomala ndikupatsa mphamvu anthu omwe ali kumbuyo kuti apambane.

Ngakhale mapinduwo ndi ochuluka, makampani amayenera kupeza malire pakati pa kufufuza AI yopangira ndi kuteteza makasitomala.

Malamulo ndi kutsata

Musanatumize mayankho amtundu wa AI pakampani yanu, muyenera kumvetsetsa zoopsa zomwe mungakumane nazo. Pothana ndi zovutazi pasadakhale, mabizinesi amatha kuteteza deta yodziwika bwino, kutsatira malamulo, ndikusunga kukhulupirika kwamakasitomala.

Chochitika choyipa kwambiri pakampani iliyonse chingakhale kutaya chidaliro kwa makasitomala ake.

Malinga ndi Cisco’s 2023 Data Benchmark Benchmark Study, 94% ya omwe adafunsidwa adati makasitomala awo sangayang’anire kampani yomwe siyimateteza deta yawo. Kafukufuku wa Cisco wa 2022 Consumer Privacy Survey adawonetsa kuti 60% ya ogula akuda nkhawa ndi momwe mabungwe amagwiritsira ntchito AI masiku ano, ndipo 65% ataya kale chikhulupiriro m’mabungwe chifukwa cha machitidwe awo a AI.


Gwero
:
Kafukufuku wa Cisco wa 2022 Wazinsinsi Zazinsinsi

Izi zikutanthauza kuti pankhani yazamalamulo ndi kutsata, ndikofunikira kuyang’anira nkhani zokhudzana ndi chinsinsi cha kasitomala, chitetezo, ndi ufulu wazinthu zamaluso.

Mu Ada AI & Automation Toolkit kwa Atsogoleri Othandizira Makasitomala, timakumba mafunso azamalamulo ndi achitetezo omwe mungafunse mukaganizira za omwe angagwiritse ntchito makasitomala a AI. Timakambilananso zomwe zili mkati ndi kuopsa kwa zotsatira zomwe zimakhudzana ndi kukhazikitsa AI pamayankho a kasitomala.

ada ai ndi automation toolkit ya atsogoleri a kasitomala amalowetsa zowopsaada ai and automation toolkit for customer service leader tchati chowopsa

Gwero: Ada

Kuteteza deta ya kasitomala ndi zinsinsi

Chitetezo cha data ndi zinsinsi ndizovuta kwambiri mukamagwiritsa ntchito AI yopangira makasitomala. Ndi kuchuluka kwa data yomwe imakonzedwa ndi ma algorithms a AI, nkhawa zakuphwanya deta komanso kuphwanya zinsinsi zimakula.

Inu ndi kampani yanu mutha kuchepetsa chiwopsezochi poyang’ana mosamala zachinsinsi ndi chitetezo cha aliyense wogulitsa AI yemwe mukuganiza zokwera. Onetsetsani kuti wogulitsa amene mumagwirizana naye akhoza kuteteza deta pamlingo wofanana ndi gulu lanu. Yang’anani mosamala malamulo awo achinsinsi komanso chitetezo cha data kuti muwonetsetse kuti mumamasuka ndi zomwe amachita.

Dziperekeni kwa mavenda okhawo omwe amamvetsetsa ndikusunga zomwe kampani yanu ili nayo pakupanga AI yodalirika.

Makasitomala amakhudzidwanso kwambiri ndi momwe deta yawo idzagwiritsidwire ntchito ndiukadaulo wamtunduwu. Chifukwa chake posankha wogulitsa wanu, onetsetsani kuti mukudziwa zomwe akuchita ndi zomwe adapatsidwa, monga kugwiritsa ntchito pophunzitsa mtundu wawo wa AI.

Ubwino womwe kampani yanu ili nawo pano ndikuti mukalowa mgwirizano ndi wogulitsa AI, muli ndi mwayi wokambirana izi ndikuwonjezera mikhalidwe yogwiritsira ntchito zomwe zaperekedwa. Gwiritsani ntchito gawoli chifukwa ndi nthawi yabwino yowonjezerera zoletsa za momwe deta yanu imagwiritsidwira ntchito.

Eni ndi nzeru

Generative AI imapanga zokha zomwe zili patsamba lanu malinga ndi zomwe zimapeza kuchokera kwa inu, zomwe zimadzetsa funso, “Ndani kwenikweni eni ake?”

Mwini wa intellectual property (IP) ndi mutu wopatsa chidwi womwe ungakambidwe mosalekeza komanso zomwe zikuchitika, makamaka pankhani yazamalamulo.

Mukamagwiritsa ntchito AI mu CX, ndi bwino kukhazikitsa malangizo omveka bwino a umwini wa ntchito yomwe yapangidwa. Ku Ada, ndi ya kasitomala. Tikayamba kugwira ntchito ndi kasitomala, timavomereza poyambira kuti zotulutsa zilizonse zomwe Adapanga ali nazo chatbot kapena zolowetsa zoperekedwa kwa chitsanzozo ndi zawo. Kukhazikitsa maufulu a umwini mu gawo la zokambirana za kontrakitala kumathandiza kupewa mikangano ndikupangitsa mabungwe kuti azigwirizana mwachilungamo.

Kuwonetsetsa kuti mitundu yanu ya AI ikuphunzitsidwa pazomwe mwapeza mwalamulo ndi ziphaso moyenera kungaphatikizepo kufunafuna mapangano oyenera a zilolezo, kupeza zilolezo zofunika, kapena kupanga zolemba zoyambirira. Makampani akuyenera kukhala omveka bwino pa IP ndi malamulo a kukopera ndi mfundo zake, monga kugwiritsa ntchito mwachilungamo ndikusintha kusintha, kulimbikitsa kutsata.

Kuchepetsa chiopsezo

Ndichisangalalo chonse komanso kukopa kozungulira kwa AI yotulutsa ndi mitu yofananira, ndi gawo losangalatsa lamalamulo kuchitapo kanthu pakali pano. Mipata yatsopanoyi ndi yokakamiza, koma tiyeneranso kuzindikira zoopsa zomwe zingatheke komanso madera otukuka.

Kuyanjana ndi ogulitsa oyenerera ndikusungabe malamulo ndi njira yabwino kwambiri paulendo wanu wa AI. Ambiri aife ku Ada timapeza kujowina magulu okambilana okhudza makampani kukhala njira yothandiza yopitilira nkhani zonse zofunikira.

Koma ndi chiyani chinanso chomwe mungachite kuti muwonetsetse kuwonekera komanso chitetezo pomwe mukuchepetsa zoopsa zina zomwe zimagwirizanitsidwa ndi ukadaulo uwu?

Kukhazikitsa komiti yoyang’anira AI

Kuyambira pachiyambi, ife ku Ada tinakhazikitsa komiti yoyang’anira AI kuti ipange ndondomeko yamkati yogwirizana ndi kugawana nzeru. Ichi ndiye chinsinsi chomangira chimango cha AI chodalirika. Mitu yomwe komiti yathu imawunikanso ikuphatikiza zosintha zamalamulo, nkhani za IP, ndi kasamalidwe ka chiwopsezo cha ogulitsa, zonse zokhudzana ndi chitukuko cha zinthu ndi kutumiza kwaukadaulo wa AI.

Izi sizimangothandiza kuwunika ndikusintha ndondomeko zathu zamkati, komanso zimapereka mawonekedwe owoneka bwino amomwe antchito athu ndi ena. okhudzidwa akugwiritsa ntchito ukadaulo uwu m’njira yotetezeka komanso yodalirika.

Mawonekedwe owongolera a AI akusintha kwambiri, komanso ukadaulo. Tiyenera kukhala pamwamba pa zosinthazi ndikusintha momwe timagwirira ntchito kuti tipitilize kutsogolera m’munda.

ChatGPT yabweretsa chidwi kwambiri paukadaulo wamtunduwu. Komiti yanu yoyang’anira AI idzakhala ndi udindo womvetsetsa malamulowo kapena chiopsezo china chilichonse chomwe chingabwere: zamalamulo, kutsata, chitetezo, kapena bungwe. Komitiyi idzayang’ananso momwe AI yopangira imagwirira ntchito kwa makasitomala anu ndi bizinesi yanu, nthawi zambiri.

Kuzindikira AI yodalirika

Ngakhale mumadalira mitundu yayikulu ya zilankhulo (LLMs) kuti mupange zomwe zili, onetsetsani kuti pali masinthidwe ndi njira zina zaumwini zomwe zili pamwamba paukadaulowu kuti muchepetse chiopsezo kwa makasitomala anu. Mwachitsanzo, ku Ada, timagwiritsa ntchito zosefera zamitundu yosiyanasiyana kuchotsa zinthu zosayenera kapena zosadalirika.

Kupitilira apo, muyenera kukhala ndi mapulogalamu achitetezo okhazikika m’makampani ndikupewa kugwiritsa ntchito deta pazinthu zina kupatula zolinga zomwe adasonkhanitsira. Ku Ada, zomwe timaphatikiza pakupanga zinthu zathu nthawi zonse zimadalira kupeza zidziwitso zochepa komanso zambiri zaumwini zomwe mumafunikira kuti mukwaniritse cholinga chanu.

Chifukwa chake chilichonse chomwe muli nacho, kampani yanu iyenera kuwonetsetsa kuti zonse zomwe zili ndi izi zimaganizira izi. Chenjerani makasitomala anu kuti zoopsa zomwe zingachitike ku data yawo zimayendera limodzi ndikugwiritsa ntchito AI yopangira. Gwirizanani ndi mabungwe omwe amawonetsa kudzipereka komweko pakusunga kufotokozera, kuwonekera, ndi zinsinsi popanga zinthu zawo.

Izi zimakuthandizani kuti mukhale owonekera bwino ndi makasitomala anu. Zimawapatsa mphamvu kuti athe kuwongolera zambiri pazambiri zawo komanso kupanga zisankho zanzeru za momwe deta yawo ikugwiritsidwira ntchito.

Kugwiritsa ntchito njira yowonjezera yowonjezera

Popeza ukadaulo wopangira AI ukusintha mwachangu kwambiri, Ada akuwunika mosalekeza misampha yomwe ingachitike kudzera pazoyankha zamakasitomala.

Madipatimenti athu amkati amaika patsogolo mgwirizano wosiyanasiyana, womwe ndi wofunikira. Zogulitsa, kupambana kwamakasitomala, ndi magulu ogulitsa onse amalumikizana kuti amvetsetse zomwe makasitomala athu akufuna komanso momwe tingakwaniritsire zosowa zawo.

Ndipo makasitomala athu ndi chidziwitso chofunikira kwambiri kwa ife! Amafunsa mafunso abwino okhudza zatsopano ndikupereka mayankho azinthu zambiri. Izi zimatikakamiza kuti tisamade nkhawa ndi nkhawa zawo.

Kenako, monga dipatimenti yazamalamulo, timagwira ntchito ndi magulu athu achitetezo tsiku lililonse kuti awadziwitse zazovuta zomwe zingachitike komanso zomwe tikuchita ndi makasitomala athu.

Kugwiritsa ntchito generative AI ndikuyesa kwathunthu kwamakampani. Aliyense kudutsa Ada akulimbikitsidwa ndi kupatsidwa mphamvu kuti agwiritse ntchito AI tsiku lililonse ndikupitiriza kuyesa zotheka – ndi zoopsa – zomwe zingabwere nazo.

Tsogolo la AI ndi CX

Mtsogoleri wamkulu wa Ada, Mike Murchison, adakamba nkhani yofunika kwambiri pa msonkhano wathu Ada Interact Conference mu 2022 za tsogolo la AI, momwe adaneneratu kuti kampani iliyonse idzakhala kampani ya AI. M’malingaliro athu, tikuganiza kuti zonse zikuyenda bwino kwambiri, kuchokera kwa kasitomala komanso momwe kasitomala amawonera.

Ntchito ya wothandizira makasitomala idzayenda bwino. Pakhala chikhutiro chochuluka kuchokera m’maudindowa chifukwa AI itenga ntchito zina zanthawi zonse komanso zobwerezabwereza zamakasitomala, kulola othandizira anthu kuti aziyang’ana mbali zina zokwaniritsa udindo wawo.

Khalani oyamba kutengera

Zida za Generative AI zili kale pano, ndipo zabwera kuti zikhale. Muyenera kuyamba kukumba momwe mungagwiritsire ntchito.

Generative AI ndiye chinthu chachikulu chotsatira. Thandizani bungwe lanu kugwiritsa ntchito lusoli moyenera, m’malo motengera njira yodikirira.

Mungayambe mwa kuphunzira zomwe zidazo zimagwira ntchito ndi momwe zimachitira. Kenako mutha kuwunika magwiridwe antchitowa kuti mumvetsetse zomwe kampani yanu ili yabwino komanso zomwe zingathandize gulu lanu kugwiritsa ntchito zida za AI zopangira.

Muyenera kukhala otanganidwa ndi magulu anu abizinesi kuti muphunzire momwe zidazi zikuyesetsera kukhathamiritsa ntchito kuti mupitilize kugwira nawo ntchito. Pitirizani kufunsa mafunso ndikuwunika zoopsa pamene teknoloji ikukula. Pali njira yokhala ndi udindo ndikukhalabe pamphepete mwaukadaulo watsopanowu.


Izi ndi gawo la G2’s Zowona Zamakampani mndandanda. Malingaliro ndi malingaliro omwe aperekedwa ndi a wolembayo ndipo sizikuwonetsa momwe G2 kapena antchito ake akuyendera.



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